Experience-Prague respects your privacy and is committed to protecting all personal information that you provide to us. This Privacy Statement explains how and what we collect and how we might use it.

Information and use
This privacy statement covers collection of personal information and non-personal information. Personal information is any information associated with your name or personal identity. Non-personal information is data about usage patterns, which is not associated with a specific personal identity. Experience-Prague uses personal information to better understand your needs and interests and to provide you with better service.

Non-personal information
We may collect Non-personal information, this may include the pages visited on www.experience-prague.com, browser type, browser language, operating system, and IP address. Non-personal data helps us understand usability and performance of our Website.

Personal information
In general, you can visit our website without providing us with any personal information. However, to check availability or to book, services via our Website, you will be asked to provide us with personal information, including name, phone and email address. Personal information will only be used to support your customer relationship with Experience-Prague.

Experience-Prague does not collect any Credit Card details or personal details relating to a transaction. Any Credit Card transactions are made securely, and directly with our bank or banks payment portals.

Our Website
We may use your IP address to help diagnose problems or to gather demographic information, such as country of origin. Our Website uses Javascript code to gather information about a users browser. This non-personal information includes window and screen size, browser language, color depth and plug-ins installed.

Our Website includes forms that you complete to request information, availability, and services. These forms do not collect your financial information. Any financial information that you provide to Experience-Prague will only be used for billing, payment, and order processing purposes.

Cookies and similar technologies
Most non-personal information is collected via cookies. We may use cookies to enhance the user experience and personalize content. A cookie is a small data file that is transferred to your hard drive and identifies you as a unique user. Cookies help us understand which areas of the website are most popular, so we can improve the user experience on future visits.
You have a variety of tools to control cookies and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection. Your browser and other choices may impact your experiences with our website.

Information disclosure
We will not sell, rent, or lease your personal information to any third parties. We will not share your personal information with business partners or any other third party company except as described below:

We employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide services to you. Examples include providing customer service, processing credit card payments, fulfilling orders, and providing marketing assistance. Unless we tell you differently, Experience-Prague’s agents do not have any right to use your information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of your information for the above purposes.

In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Experience-Prague or all of its assets were acquired, or in the unlikely event that Experience-Prague goes out of business, customer information would be one of the assets that is transferred or acquired by a third party. Such transfers may occur, and that any acquirer of Experience-Prague may continue to use your information as set out in this policy.

We will only send promotional offers to you if these are requested. Experience-Prague does not blanket mail to individuals or any third party companies. Experience-Prague respects any change of decision and your right to opt-out of receiving any such promotional materials.

We may release your information when we believe in good faith that release is necessary to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Experience-Prague, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction (as described above) and to comply with export laws.

Data and security
We strive to maintain the reliability, accuracy, and completeness of personal information in our databases and to protect the privacy and security of our databases. Our servers and databases are protected by reliable security technology.

Your choices
You can always opt not to disclose personal information to us, even though it may be needed to make a purchase or provide a service. You may request an update or deletion of your information at any time. Our Website contains links to other sites. Experience-Prague is not responsible for the privacy practices or the content of other websites. Please refer to the policies of the respective site.

Changes to this Privacy Statement
We reserve the right to amend or modify this Privacy Statement at any time. Any amendments will be effective when posted on our website.

Further Information
If you have questions regarding our Privacy Statement, please contact us.

Updated 05/2018 – Experience-Prague